Support
This Website and Lolajack
We are an independent information website about Lolajack Casino with a focus on payments. We explain deposits, withdrawals and verification, but we are not the casino and cannot access or change any account. Questions about your own balance or payout must go to Lolajack.
Lolajack Contact Options
Lolajack runs 24/7 live chat and an email service in English. There is no telephone line, so live chat is the quickest route for cashier questions.
Payment Methods
| Method | Payout time after processing |
|---|---|
| Skrill, Neteller | 0-24 hours |
| Cryptocurrencies (Bitcoin, Ethereum, Litecoin, USDT and others) | 0-24 hours |
| Visa, Mastercard | 1-5 business days |
| Bank transfer | 3-7 business days |
No withdrawals are processed at weekends. The general minimum deposit is €10 and the minimum withdrawal is also €10.
Withdrawal Limits
You can withdraw up to €500 per day and €5,000 per month. The maximum depends on your VIP level and your activity over the last 90 days, so large wins may be paid over several days.
Verification
KYC is normally requested at or shortly after the first withdrawal, with a stated review time of 24-48 hours. Player complaints mention delays and repeat document requests, so:
- Prepare clear copies of your documents before your first cashout.
- Make sure the name matches your account and payment method.
- Keep your support conversations in writing.
Before Contacting Support
Note the date, amount, payment method and any transaction reference, and attach screenshots. Never share your password with anyone.